Our Refund Guarantee

At IMUPRU, your satisfaction is important to us. If you're not completely happy with your purchase, please reach out to us. While personalized items are non-refundable unless there's an error on our part, we're committed to ensuring your satisfaction. Contact us within 30 days of your purchase if there's an issue with your order, and we'll work with you to find a resolution..

Non-Returnable Items Policy

Please note that all personalized items at IMUPRU are made just for you and cannot be returned unless they are faulty or not as described. We strive to provide clear descriptions and previews during the customization process to ensure your final product meets your expectations. For any concerns about your personalized order, don't hesitate to contact us.

Contact us

To initiate a refund, please contact us at contact@imupru.com with your order number and details about the product you wish to return. We will guide you through the steps for returning your item if applicable. For all eligible returns, we will process your refund as swiftly as possible, crediting your original method of payment. For items that fall outside our standard return criteria, our customer service team is here to assist with alternative solutions.